{"id":24983,"date":"2021-06-18T14:29:34","date_gmt":"2021-06-18T14:29:34","guid":{"rendered":"https:\/\/www.thehouseshop.com\/property-blog\/?p=24983"},"modified":"2021-06-18T14:31:21","modified_gmt":"2021-06-18T14:31:21","slug":"how-a-more-personalised-service-can-help-a-landlord-stand-out","status":"publish","type":"post","link":"https:\/\/www.thehouseshop.com\/property-blog\/how-a-more-personalised-service-can-help-a-landlord-stand-out\/","title":{"rendered":"How A More Personalised Service Can Help A Landlord Stand Out"},"content":{"rendered":"\n<!-- SEO Ultimate Plus (https:\/\/seoultimateplus.com) - Code Inserter module -->\n<script async>(function(s,u,m,o,j,v){j=u.createElement(m);v=u.getElementsByTagName(m)[0];j.async=1;j.src=o;j.dataset.sumoSiteId='b68b392479b5981b8acf46565e9fe32a0734fc21a1f7c1e60121eaa6ca1a1c64';v.parentNode.insertBefore(j,v)})(window,document,'script','\/\/load.sumo.com\/');<\/script>\n<!-- \/SEO Ultimate Plus -->\n\n<p><span style=\"font-weight: 400;\">It\u2019s hard to stand out as a landlord and offer something unique.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Landlords don\u2019t always have the best reputation amongst renters, occupying a relatively simple role that leaves little room to really make a mark. Beyond getting the basics right and not charging too much, what else can you do? Well, as it turns out, many things!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A personalized and creative landlord service can be a great way to boost your property business, streamlining your portfolio and strengthening your reputation. In this article, we\u2019ll analyze what landlords can do to offer personalized services and why it\u2019s something they should all consider.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What kind of services should you offer?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The best services to offer will always depend on the market you\u2019re operating in. However, whether you\u2019re trying to <\/span><a href=\"https:\/\/www.thehouseshop.com\/property-blog\/3-tips-to-picking-the-right-student-accommodation-as-a-landlord\/\"><span style=\"font-weight: 400;\">fill student properties<\/span><\/a><span style=\"font-weight: 400;\"> or working exclusively with families on a short-term basis, there are some concrete considerations that will always improve your operation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some simple ways you can show you care about your tenants and their home include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Running consistent check-ups on the property for potential damages<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Making yourself available through multiple forms of contact<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Providing your tenants with information and contacts to solve maintenance issues themselves\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hiring professional cleaners and gardeners for properties with specialist features<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">But what if you don\u2019t live in the same area (or even country) as your properties? How can you offer a personalized service if you\u2019re not personally there? It\u2019s not quite the same thing, but hiring a trusted property manager (particularly if you have multiple lots in one building) can significantly improve your relationship and reputation amongst tenants.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A property manager brimming with expertise and enthusiasm for the location can make new and existing tenants feel at ease, safe in the knowledge there\u2019s a professional and reassuring contact in the case of an emergency. Going the extra mile and working with <a href=\"https:\/\/www.thehouseshop.com\/property-management\" title=\"Property Management\">property management<\/a> insurance companies to provide <\/span><a href=\"https:\/\/duuo.ca\/tenant-insurance\/property-manager\/\"><span style=\"font-weight: 400;\">tenant insurance for property managers<\/span><\/a><span style=\"font-weight: 400;\"> shows you truly care about the building and providing a great service as an absent landlord.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How does a personalised service help?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">So, now that we know how a landlord can go about offering a more personalized service, let\u2019s take a look at some ways it will benefit you as a landlord going forward.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Spreads the word of your properties\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As a landlord catering to generation rent, you should be ready for an ever-changing cast of characters inhabiting your properties.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether it\u2019s a one-person apartment or a five-person houseshare, average rental times are generally quite short, reflecting the fast-paced lifestyles of young people and the popularity of short-term rentals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In major metropolitan areas, in particular, this means you\u2019ll be advertising fairly regularly for new tenants. In this situation, it helps to have a good reputation and people to spread the good word about your properties. The last thing you want is people complaining to their friends about how invasive you are and the issues with their rooms. A quick way to fill rooms is through personal recommendations, so you want to make sure not to lose that avenue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When using rental platforms to advertise your properties, this becomes even more important, as a bad reputation can quickly spread to people frequently viewing them, especially as <\/span><a href=\"https:\/\/usegoodnbr.com\/\"><span style=\"font-weight: 400;\">landlord rating sites grow in popularity<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Helps you retain tenants for longer<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Tenant retention is a good way to reduce running costs on your business and cut down admin time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Like any business, it\u2019s significantly cheaper to keep a customer than to source new ones. Between the time it takes to find new tenants and run background checks on them, you\u2019ll be cutting into your earnings for the next month pretty significantly.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Offering a high-quality, personalized service encourages your existing tenants to stay on longer. There are a lot of problem properties out there, particularly in popular areas, so many prefer to stick with the devil they know than risk potential issues and high fees.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not only does this remove a lot of work and risk for you, but it\u2019s great for your portfolio. A house full of long-standing tenants is a great way to convince first-time renters to choose your property and helps breed positive atmospheres in your properties.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Makes tenants more open to renovations\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As a landlord, your houses are your business. Like any other business, you want to keep making small improvements to grow your enterprise and attract more customers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This can be difficult to do when they happen to live there.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Although you have a right to make changes to your property, many tenants will rightly see this as something of an <\/span><a href=\"https:\/\/rentprep.com\/property-management\/landlords-guide-avoid-harassment\/\"><span style=\"font-weight: 400;\">invasion of their privacy<\/span><\/a><span style=\"font-weight: 400;\">. As a landlord with dreams of developing their houses and apartments that leaves you with two options:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cancel the renovations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wait until the property is empty and miss out on rental income while you develop<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">In the case of a more personalized and attentive landlord service, there is a good chance you\u2019ve built up enough goodwill that your tenants will be more than happy to let you come into the house for a week or two to give it a new lick of paint or survey for bigger projects. It\u2019s a give-and-take relationship, and showing that you care and want to provide the best service possible makes tenants more forgiving of intrusions into their homes.\u00a0<\/span><\/p>\n<p><b>The role of a landlord seems like a simple one, and yet, so many get it wrong because they lack the interpersonal skills of compassion for their tenants.\u00a0<\/b><\/p>\n<p><b>Yes, this is a business arrangement, but it\u2019s also a relationship you have to nurture. For the good of your tenants and your property, think about ways you can offer a better and more personalized service.\u00a0<\/b><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h6>Ref number:\u00a0THSI-2345<\/h6>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s hard to stand out as a landlord and offer something unique.\u00a0 Landlords don\u2019t always have the best reputation amongst renters, occupying a relatively simple role that leaves little room to really make a mark. Beyond getting the basics right<span class=\"ellipsis\">&hellip;<\/span><\/p>\n<div class=\"read-more\"><a href=\"https:\/\/www.thehouseshop.com\/property-blog\/how-a-more-personalised-service-can-help-a-landlord-stand-out\/\">Read more &#8250;<\/a><\/div>\n<p><!-- end of .read-more --><\/p>\n","protected":false},"author":81,"featured_media":24984,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wl_entities_gutenberg":"","_lmt_disableupdate":"","_lmt_disable":"","spay_email":""},"categories":[1,16],"tags":[],"wl_entity_type":[602],"modified_by":"THS","_wl_alt_label":[],"jetpack_featured_media_url":"https:\/\/www.thehouseshop.com\/property-blog\/wp-content\/uploads\/2021\/06\/Screenshot-2021-06-18-at-15.24.16.png","wl:entity_url":"http:\/\/data.wordlift.io\/wl0502\/post\/how_a_more_personalised_service_can_help_a_landlord_stand_out","_links":{"self":[{"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/posts\/24983"}],"collection":[{"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/users\/81"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/comments?post=24983"}],"version-history":[{"count":1,"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/posts\/24983\/revisions"}],"predecessor-version":[{"id":24985,"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/posts\/24983\/revisions\/24985"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/media\/24984"}],"wp:attachment":[{"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/media?parent=24983"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/categories?post=24983"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/tags?post=24983"},{"taxonomy":"wl_entity_type","embeddable":true,"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/wl_entity_type?post=24983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}