{"id":650,"date":"2015-08-23T00:00:00","date_gmt":"2015-08-23T00:00:00","guid":{"rendered":"https:\/\/www.thehouseshop.com\/property-blog\/the-property-ombudsman-dealing-with-hip-complaints\/"},"modified":"2016-09-08T15:44:57","modified_gmt":"2016-09-08T15:44:57","slug":"the-property-ombudsman-dealing-with-hip-complaints","status":"publish","type":"post","link":"https:\/\/www.thehouseshop.com\/property-blog\/the-property-ombudsman-dealing-with-hip-complaints\/","title":{"rendered":"The Property Ombudsman Dealing With HIP Complaints"},"content":{"rendered":"\n<!-- SEO Ultimate Plus (https:\/\/seoultimateplus.com) - Code Inserter module -->\n<script async>(function(s,u,m,o,j,v){j=u.createElement(m);v=u.getElementsByTagName(m)[0];j.async=1;j.src=o;j.dataset.sumoSiteId='b68b392479b5981b8acf46565e9fe32a0734fc21a1f7c1e60121eaa6ca1a1c64';v.parentNode.insertBefore(j,v)})(window,document,'script','\/\/load.sumo.com\/');<\/script>\n<!-- \/SEO Ultimate Plus -->\n\n<div class=\"style47\"><span style=\"font-family: Verdana; font-size: 10pt;\">Complaints about Home Information Packs (HIPs) which are being sold by <a href=\"https:\/\/www.thehouseshop.com\/compare-estate-agents\" title=\"estate agents\">estate agents<\/a> are to be dealt with by The Property Ombudsman.The majority of people with disputes concerning the content of a HIP can ask the Ombudsman to intervene if they fail to resolve the dispute through the HIP provider or search provider\u2019s own internal procedures.<\/span><\/div>\n<p class=\"style47\"><span style=\"font-family: Verdana; font-size: 10pt;\">Two bodies covering the residential property sector in respect of consumer redress and industry Codes of Practice have commenced alignment of their consumer enquiry and dispute resolution functions. The Property Codes Compliance Board (PCCB) has begun the transition to direct consumer enquiries to The Property Ombudsman (TPO) and later, in mid-September, will also be moving its consumer redress function to create a simplified redress system for consumers across the whole sector. <\/span><\/p>\n<p><span style=\"font-family: Verdana; font-size: 10pt;\">The Property Ombudsman, Christopher Hamer, has been resolving disputes with regard to estate agents\u2019 actions involving HIPs\u00a0<\/span><span style=\"font-family: Verdana; font-size: 10pt;\">since packs were introduced in 2007 but his scheme has now been extended to directly include the many HIP and search providers registered with the PCCB. <\/span><\/p>\n<p class=\"style47\" style=\"margin-bottom: 0px;\"><span style=\"font-family: Verdana; font-size: 10pt;\">The move follows the publication of a Memorandum of Understanding earlier this year between the two bodies setting out plans for closer collaborative working. <\/span><\/p>\n<p class=\"style47\" style=\"margin-top: 0px;\"><span style=\"font-family: Verdana; font-size: 10pt;\">The majority of people with disputes concerning the content of the HIP can ask the Ombudsman to intervene if they fail to resolve the dispute through the HIP provider or search provider\u2019s own internal procedures.<\/span><\/p>\n<p><span style=\"font-family: Verdana; font-size: 10pt;\">\u201cIt is clearly a positive step that any consumer who feels disadvantaged because of something related to the estate agent, HIP, or personal search for a particular property now has one port of call for how the matter can be independently resolved,\u201d said Mr. Hamer.<\/span><\/p>\n<p><span style=\"font-family: Verdana; font-size: 10pt;\">\u201cThe Board\u2019s role is to try to stop problems arising in the first place by ensuring that all PCCB-registered HIP and Search providers comply with the respective Codes of Practice. It makes sense to align our schemes to provide a single point of contact for consumers and independent redress for their complaints when things go wrong.<\/span><\/p>\n<p><span style=\"font-family: Verdana; font-size: 10pt;\">Read more about the role of <\/span><span style=\"font-family: Verdana; font-size: 10pt;\">The Property Ombudsman<\/span><\/p>\n<div class=\"style47\"><span style=\"font-family: Verdana; font-size: 10pt;\">You can find member estate agents here: <\/span><a href=\"http:\/\/www.referenceline.com\/tpos\/\"><span style=\"font-family: Verdana; font-size: 10pt;\">The Property Ombudsman members<\/span><\/a><\/div>\n<p class=\"style52\" style=\"margin-bottom: 0px;\"><span style=\"font-family: Verdana; font-size: 10pt;\"><strong>Useful resources<\/strong><\/span><\/p>\n<p class=\"style8\" style=\"margin-top: 0px; margin-bottom: 0px;\"><span style=\"font-family: Verdana, Arial, Helvetica, sans-serif;\"><a href=\"http:\/\/www.oft.gov.uk\/advice_and_resources\/resource_base\/EARS\/\"><span style=\"font-family: Verdana; font-size: 10pt;\">Office of Fair Trading Estate Agents Redress Schemes <\/span><\/a><\/span><\/p>\n<p class=\"style8\" style=\"margin-top: 0px; margin-bottom: 0px;\"><span class=\"style47\"><a href=\"http:\/\/www.propertycodes.org.uk\/\"><span style=\"font-family: Verdana; font-size: 10pt;\">The Property Codes Compliance Board (PCCB)<\/span><\/a> <\/span><\/p>\n<p class=\"style8 style46\" style=\"margin-top: 0px;\"><a href=\"http:\/\/www.homeinformationpacks.gov.uk\/\"><span style=\"font-family: Verdana; font-size: 10pt;\">www.HomeInformationPacks.gov.uk<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Complaints about Home Information Packs (HIPs) which are being sold by estate agents are to be dealt with by The Property Ombudsman.The majority of people with disputes concerning the content of a HIP can ask the Ombudsman to intervene if<span class=\"ellipsis\">&hellip;<\/span><\/p>\n<div class=\"read-more\"><a href=\"https:\/\/www.thehouseshop.com\/property-blog\/the-property-ombudsman-dealing-with-hip-complaints\/\">Read more &#8250;<\/a><\/div>\n<p><!-- end of .read-more --><\/p>\n","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wl_entities_gutenberg":"","_lmt_disableupdate":"","_lmt_disable":"","spay_email":""},"categories":[16],"tags":[],"wl_entity_type":[602],"modified_by":null,"_wl_alt_label":[],"jetpack_featured_media_url":"","wl:entity_url":"http:\/\/data.wordlift.io\/wl0502\/post\/the_property_ombudsman_dealing_with_hip_complaints","_links":{"self":[{"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/posts\/650"}],"collection":[{"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/comments?post=650"}],"version-history":[{"count":3,"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/posts\/650\/revisions"}],"predecessor-version":[{"id":8333,"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/posts\/650\/revisions\/8333"}],"wp:attachment":[{"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/media?parent=650"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/categories?post=650"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/tags?post=650"},{"taxonomy":"wl_entity_type","embeddable":true,"href":"https:\/\/www.thehouseshop.com\/property-blog\/wp-json\/wp\/v2\/wl_entity_type?post=650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}