TheHouseShop safety centre

 

Welcome to TheHouseShop Safety Centre

It is important to remember that the majority of users on TheHouseShop website are genuine and 99% of the time enquiries are legitimate, but nonetheless it is wise to arm yourself with safety information and the tools to keep yourself safe online.

TheHouseShop Safety Centre contains tips and guidance on how to spot potential scams, how to stay safe online and what to do if you think an advert could be fraudulent. If you have any further questions that have not been answered in the Safety Centre, or if you would like to speak to a member of TheHouseShop security team, please send an email to security(at)thehouseshop.com including your contact details and a member of our team will contact you as soon as possible. 

Below you will find several different sections with advice for different types of users. Whether you are a tenant, buyer, seller or landlord, we have created a safety tips section to help you stay safe online.

The Safest Place to Find & Advertise Property

Here at TheHouseShop.com, we care deeply about the safety of our users and we have put in a lot of time, effort and research to create the safest and most secure place to find and advertise property online.

We are aware that some classified advertising websites have a negative image when it comes to safety and security - but TheHouseShop is here to change that. Because we deal exclusively in property, we can take advantage of official records and databases that may not exist for other types of product or services, allowing us to verify the authenticity of every listing on our site.

We have partnered with the Land Registry, who hold the most comprehensive database of property ownership records in the UK, to create a unique and innovative new Ownership Verification Process for all private property listings on our site.

How Does it Work?

When a landlord or seller creates a property advert on our website, they must pass a number of security and verification checks, including:

  • Email Verification
  • Mobile Phone Verification
  • Land Registry Ownership Verification

The final Land Registry verification check requires the advertiser to provide details of the property being advertised, and details of the registered owner, and we then run a check against the Land Registry database to instantly verify legal ownership of the property. This verification process is the first of its kind in Europe and will be a crucial safety procedure to prevent rental scams and fraudulent listings on TheHouseShop.com.

Tenants and buyers using TheHouseShop.com can feel confident that the properties they are viewing are genuine - giving them the extra piece of mind they need when securing a property. We have a variety of security and safety measures in place to ensure that all of our users feel confident and comfortable when using our site.

 

Find Out More About:

 

renting safely online

Online rental fraud typically happens when would-be tenants are tricked into paying an upfront fee to view or secure a property to rent.

These types of scams are becoming increasingly common in the online property market, and tenants should be aware of the potential dangers and how to spot fraudulent or suspicious ads. 

 

How To Spot a Fraudulent Rental Listing

Scammers put a lot of time and effort into making their adverts appear as legitimate as possible, but there are still some simple things you can look out for which should act as alarm bells.

Below Market Value 

If the property is being marketed at a price that seems too good to be true, then it is highly likely that the listing is fraudulent. Do some research and make yourself aware of the market value for the type of property you are looking for in the areas you are looking. If you see a property at far below the market level, you should be extremely cautious. 

Images and Descriptions

Property listings with just 1 or 2 images and poorly written descriptions should also be treated with caution. A genuine landlord will want to show off their home in the best possible light and give potential tenants as much information about the property as possible. If a listing contains only a generic image of the front of the property and no interior images, this should be treated as highly suspicious.

Look out for spelling mistakes or sentences that don’t make sense in the description on the listing, this should be another red flag in determining if an ad is legitimate. 

Contact Instructions

If an advertiser states in the description on the ad that you should contact them directly via email or if they ask you to follow a link to an external website that you have not heard of, you should be extremely wary of pursuing the property.

Scammers will post ads on legitimate property websites, but then do their best to move communication with the tenant away from the legitimate site to avoid having their activity flagged by security departments. Always communicate with the advertiser through the websites own messaging system until you feel confident that the advertiser is legitimate. 

Absentee Owners

A favourite method of rental scammers is to claim that they are renting the property on behalf of the owner who is unavailable for whatever reason. They will usually claim that the owner is living overseas and has asked them to rent out the property for them in their absence.

Be cautious of advertisers who claim to be doing this in their description or in their correspondence with you.

 

Top Tips to Protect Yourself from Online Rental Scams

  • Never send money or an upfront fee to anyone advertising a rental property online before you feel confident that the advertiser owns the property and that the property is legitimately available to rent
  • Never send money to an advertiser to secure a viewing of a rental property - landlords and letting agents should never charge you a fee to view a property
  • Ask your potential landlord to provide a form of ID
  • Meet your potential landlord in person at the property to discuss any payments
  • Avoid using money transfer services like Western Union as these are a favourite tool for scammers
  • Ask the landlord which Government approved tenancy deposit scheme they are a part of and check with the provider to see if the landlord is indeed registered
  • Use Google to do a "reverse image search" on one or more of the photos from the property advert - this will return a list of anywhere else on the internet where those images have appeared and will show you if the property is being marketed at a much higher price elsewhere
  • Do a Google search on the name of your potential landlord - quite often scam artists are outed on the internet from previous scam attempts, and you may find articles from users who claim to have been targeted by a scammer with the same name
  • If an advert seems too good to be true, it usually is - if a property is being advertised at a much lower price than you would expect, it is highly likely that the listing is fraudulent and that the scammer is using the below market price to tempt in tenants looking for a bargain

 

Common Types of Rental Scam

Scammers are constantly coming up with new ways to try and exploit their targets, but there are some common types of scams that appear over and over again. Below we have highlighted some of these common scams to help you spot and avoid them.

The False Property

A scammer will rent a property and then show multiple tenants around the property and ask for the first month’s rent, security deposit and any other fees up front. They will repeat this procedure will multiple tenants over the course of a week or 2 and will then disappear with the money, never to be seen again.

Hijacked Ads

In this case, a scammer will hijack a legitimate rental listing by changing the email address or contact information associated with the advert, and placing a modified ad on multiple other websites. In some cases the modified ad may even use the name of the person who posted the original genuine ad, which can make it difficult to determine which ads are fraudulent.

Scammers may also attempt to hack the account of a genuine property owner who is advertising their property for sale or to rent. The scammer will then respond to genuine enquiries without the homeowner’s knowledge and encourage prospective tenants to send an upfront payment. 

Helping a Friend

In this case the scammer will claim that they are renting the property for a friend or relative who is sick or currently living overseas. In reality they will have gained access to the property illegally by breaking in while the genuine owners are away. 

International Rental Scams

Scammers will create fraudulent online listings for properties that they do not own or properties which do not exist. They will then contact potential tenants and claim that they need to receive an up-front payment to gain access to the keys to view the property, as they themselves do not live in the same country as the property in question.

Communication from these types of scam artists will usually be easy to spot as they will use broken English and have spelling and grammar mistakes in the text. 

 

TheHouseShop Safety Procedures

Here at TheHouseShop we take the safety and security of our users incredibly seriously. All advertisers who create a property listing on our website have their advert manually reviewed by a real person who is trained to spot any suspicious activity.

Anyone who creates a free advert on our website must provide a contact phone number and free adverts are not published until a member of our team has spoken to the advertiser via phone to confirm their identity and the details of the listing.

On all of our property listings you will find a ‘Report This Ad’ section (see below for example) where you can flag any suspicious adverts to our security team who will manually review the listing and take the appropriate action.

report this ad

The 'Report This Ad' section appears on the right hand side of the screen under the orange 'Request Information' button on all property listing pages. Any adverts which are flagged for review using the ‘Report This Ad’ function are immediately sent to our security department where a member of staff will review the advert manually and take the appropriate action.

We have a variety of other security measures in place to maximise the safety of the users on our website and any suspicious activity is reported to the appropriate authorities.

Stay Safe Online Tips

stay safe tips

On all our property listings you will find a 'Stay Safe' section with a selection of tips and advice for buying, renting, selling and letting property online safely.

 

We are doing everything we can to help maintain the safety and security of the users on our website, but scammers are using increasingly sophisticated methods to target consumers, and users should always take caution in all their online interactions.

 

For further guidance on how to stay safe online, visit the Action Fraud website here.

For free expert advice on staying safe online you can also visit the Get Safe Online website here.

 

buying safely online

Buyers searching for property online should always be cautious and make sure that they are aware of the simple steps they can take to stay safe online. Scammers often target online property websites and unsuspecting buyers can fall victim to targeted campaigns if they do not take care during their property search.

TheHouseShop helps thousands of buyers to find the home of their dreams each day, and we want to make sure that all of our users stay safe and secure throughout the process. Below we have provided advice on how to spot potentially fraudulent listings, tips for staying safe online and information on how to report an advert and what to do if you believe you are the victim of a scam.

If you require any further information or have a question that has not been answered in the safety centre, then please send an email to security(at)thehouseshop.com with your contact details and a member of TheHouseShop team will be in touch as soon as possible to discuss your needs.

 

Buying a home is likely to be the largest purchase you will ever make, and it is worth taking a little extra time and effort to make sure that you protect yourself and your interests at every stage in the process.

 

How To Spot a Fraudulent Property Listing

While scammers are constantly coming up with new ways to deceive consumers, there are some typical signs that you can look out for which usually indicate that a listing may be fraudulent or misleading. Below we have summarised some key points that you should look out for when searching for property to buy online.

Below Market Value

If the property is being marketed at a price that seems too good to be true, then it is highly likely that the listing is fraudulent. Do some research and make yourself aware of the market value for the type of property you are looking for in the areas you are looking. If you see a property at far below the market level, you should be extremely cautious. 

Vague or Misleading Images

Property listings with just 1 or 2 images should be treated with caution. A genuine seller will want to show off their home in the best possible light and will usually provide a range of high quality images showing each room in the house (or at least the main living spaces). If a listing contains only a generic image of the front of the property and no interior images, this should be treated as highly suspicious, as the advertiser may have simply found an image of a property on Google and used it to mislead potential buyers. 

TOP TIP: If you find an advert that has suspicious images, you can use Google to do a ‘Reverse Image Search’ using one of the photos from the listing. This will return a list of anywhere else on the internet where that image appears, and you may find that it is being marketed on another website, but at a much higher price.

Short or Poorly Written Descriptions

A genuine seller will use the description on their property advert to give potential buyers a detailed and accurate idea of what they can expect from the property. Listings with very short descriptions should be treated with caution.

Buyers should also look out for spelling and grammar mistakes in property descriptions, as this can be an indication that the seller is not legitimate. 

Contact Instructions

You should always request more information about a property using the website’s authorised contact method. If an advertiser encourages buyers to contact them directly and provides an email address or external link in the description, you should ignore this and make contact using the website’s own system regardless.

Scammers will post ads on legitimate property websites, but then do their best to move communication with the buyer away from the legitimate site to avoid having their activity flagged by security departments. So always be wary of a seller who seems determined to communicate with you privately. 

Absentee Owners

A favourite method of scan artists is to pretend that they are selling a property on behalf of a friend or relative who is sick or out of the country. Be cautious when dealing with sellers who claim to be doing this in their description or in their communication with you.

 

Top Tips to Protect Yourself from Online Scams

  • Never send money or an upfront fee to anyone advertising a property online before you feel 100% confident that the advertiser owns the property in question and that it is legitimately available for sale.
  • Never send money to an advertiser to secure a viewing – a legitimate seller or estate agent will never ask for money to secure a viewing of a property
  • Never provide your bank details, no matter what reason you are given
  • Check that the property exists – use Google to search for the address of the property and then use Google Street View to see if there is a building matching the description of the property where you expect it to be
  • Always ask to meet the seller in person at the property – scammers will often advertise properties that they do not own or that don’t exist, so making this request will weed out any fraudulent sellers
  • Avoid using money transfer services like Western Union as these are a favourite tool of scam artists
  • Don’t let a seller rush you into anything – if a seller tries to pressure you into making a decision or makes you feel that you need to act now or risk missing out on a property, they may be a scammer and you should proceed with caution
  • If an advert seems too good to be true, it usually is – do your research and make sure you know the rough market value for the type of property you are looking for. If a property appears at a price that is far below the market value, it is highly likely that it is fraudulent
  • Don’t be afraid to report suspicious activity! If you have any concerns whatsoever or see anything that you deem suspicious, reach out to the owners of the website immediately and give them as much detail as possible about your experience

 

TheHouseShop Safety Procedures

Here at TheHouseShop we take the safety and security of our users incredibly seriously. All advertisers who create a property listing on our website have their advert manually reviewed by a real person who is trained to spot any suspicious activity.

Anyone who creates a free advert on our website must provide a contact phone number and free adverts are not published until a member of our team has spoken to the advertiser via phone to confirm their identity and the details of the listing.

On all of our property listings you will find a ‘Report This Ad’ section (see below for example) where you can flag any suspicious adverts to our security team who will manually review the listing and take the appropriate action.

report this ad

The 'Report This Ad' section appears on the right hand side of the screen under the orange 'Request Information' button on all property listing pages. Any adverts which are flagged for review using the ‘Report This Ad’ function are immediately sent to our security department where a member of staff will review the advert manually and take the appropriate action.

We have a variety of other security measures in place to maximise the safety of the users on our website and any suspicious activity is reported to the appropriate authorities.

Stay Safe Online Tips

stay safe tips

On all our property listings you will find a 'Stay Safe' section with a selection of tips and advice for buying, renting, selling and letting property online safely.

 

We are doing everything we can to help maintain the safety and security of the users on our website, but scammers are using increasingly sophisticated methods to target consumers, and users should always take caution in all their online interactions.

For further guidance on how to stay safe online, visit the Action Fraud website here

For free expert advice on staying safe online you can also visit the Get Safe Online website here

 

selling safely online

The internet has revolutionised the property industry and the number of people selling property online has increased dramatically over the past 5 years. Property portals have become a key marketing instrument for anyone and everyone selling a property and sellers should make sure they are aware of how to stay safe when marketing a property online themselves.

Selling property online with TheHouseShop is both safe and simple, but there are a few easy steps you can take to make sure that you stay safe online.

 

Handling Enquiries Safely

If you are selling your property yourself using TheHouseShop.com, you will need to manage enquiries from potential buyers and liaise with them about the property using TheHouseShop’s secure messaging system.

You should always ask for full details of any potential buyer, including their full name, full address, contact phone number and email address. It is also sensible to ask any potential buyers about their buying position – are they waiting to sell their own property? Are they a cash buyer? Do they have a mortgage agreed in principle?

These types of questions can help you understand a bit more about your potential buyer and should give you an idea of how serious they are.

If you receive an enquiry that seems strange, you should proceed with caution. If, for example, a potential buyer offers to pay you an amount significantly higher than your asking price in their first contact with you, this should be treated as highly suspicious. If it seems too good to be true, it usually is. 

TOP TIP: Do not click on any links sent to you in an enquiry from a potential buyer. The link may be unsafe and could result in your computer's security being breached.

 

Conducting Viewings Safely

Unlike using a high street estate agent, if you are selling your home privately or with an online estate agent, you will need to carry out the viewings yourself. You know your home better than anyone else and buyers will be pleased to have the opportunity to ask questions directly to the homeowner as they look around the property.

It is important that you keep yourself and your property safe when you are conducting viewings. You are essentially inviting strangers into your home, and there are a few simple steps you can take to ensure that everything goes smoothly.

  • Try to book several viewings in a block together so that you minimise disruption
  • Prior to a viewing, make sure that you have put away any valuables which could be easily removed and put any keys in a safe place, out of sight of potential viewers
  • It is not advisable to carry out viewings on your own – try and make sure that there is someone else, either a friend or relative, in the house with you when you show people round
  • If you must conduct a viewing on your own, make sure that you have told someone what you are doing and when you are expecting the buyer to arrive and leave the property
  • Do not give away detailed information about your home security set-up and avoid telling potential buyers too much about your daily routine and schedule (for example do not tell a potential buyer when you plan on going on holiday) as criminals could use this information to gain access to your property
  • Finally make sure that you take full names and contact details for each of the potential buyers who have come to view the property. This is always a sensible idea and can help you keep track of your progress.

 

Top Tips for Selling Property Online Safely

  • Do not add your phone number or email address to your advert – this can result in spam calls and emails
  • Always use the secure messaging system provided by the website as they will have practices in place to identify any suspicious activity
  • Never exchange bank details with a potential buyer, no matter how convincing their reasoning may be
  • Always hire a lawyer or solicitor to handle the legal side of the transaction and the completion of the sale – we strongly advise that you don’t enter into an informal arrangement with someone who claims they will give you the money upfront
  • Make sure that you set a secure password for your account
  • If you receive any strange or unusual enquiries you should treat them with caution
  • If you experience anything that seems odd, no matter how small, you should report it to the owners of the website immediately

 

FAQs

What should I do if I think my account has been hacked?

If you notice any unusual activity on your account or believe that it may have been hacked, you should immediately contact the owners of the website with your full name, your account details, and a brief explanation of why you believe your account has been hacked.

What should I do if I believe someone is advertising a property for sale which does not belong to them?

If you find a property advert for a property which you believe the advertiser does not own (for example if you find your own property is being advertised for sale without your permission) you should immediately report this to the website owners.

You can do this either by sending an email to safety(at)thehouseshop.com with a link to the advert in question and a brief explanation of the situation, or you can use the ‘Report This Ad’ function located on the right hand side of the property advert page. 

What should I do if I receive a suspicious enquiry?

If you receive an enquiry for your property that worries you in any way, you should forward the message and your details to security(at)thehouseshop.com and cease communication with the potential buyer until your complaint has been reviewed and resolved by TheHouseShop Safety & Security team.

 

TheHouseShop Safety Procedures

Here at TheHouseShop we take the safety and security of our users incredibly seriously. All advertisers who create a property listing on our website have their advert manually reviewed by a real person who is trained to spot any suspicious activity.

Anyone who creates a free advert on our website must provide a contact phone number and free adverts are not published until a member of our team has spoken to the advertiser via phone to confirm their identity and the details of the listing.

On all of our property listings you will find a ‘Report This Ad’ section (see below for example) where you can flag any suspicious adverts to our security team who will manually review the listing and take the appropriate action.

report this ad

The 'Report This Ad' section appears on the right hand side of the screen under the orange 'Request Information' button on all property listing pages. Any adverts which are flagged for review using the ‘Report This Ad’ function are immediately sent to our security department where a member of staff will review the advert manually and take the appropriate action.

We have a variety of other security measures in place to maximise the safety of the users on our website and any suspicious activity is reported to the appropriate authorities.

Stay Safe Online Tips

stay safe tips

On all our property listings you will find a 'Stay Safe' section with a selection of tips and advice for buying, renting, selling and letting property online safely.

 

We are doing everything we can to help maintain the safety and security of the users on our website, but scammers are using increasingly sophisticated methods to target consumers, and users should always take caution in all their online interactions.

For further guidance on how to stay safe online, visit the Action Fraud website here

For free expert advice on staying safe online you can also visit the Get Safe Online website here

 

letting safely online

The number of private landlords in the UK has increased dramatically over the past few years and more and more homeowners decide to rent out their properties themselves. Letting your rental property online with TheHouseShop is both safe and simple, but there are a few easy steps you can take to make sure that you stay safe online.

Below we have outlined some of the common scams in the online rental market, how to handle tenant enquiries and conduct viewings safely, our top tips for letting property safely online and a brief FAQ section with advice on what to do if you believe you have experienced a security issue.

If you have any further questions that have not been answered in the Safety Centre, or to speak to a member of our Safety & Security department, please send an email to security(at)thehouseshop.com with your contact information and a member of TheHouseShop team will be in touch as soon as possible to discuss your needs. 

 

Creating Your Advert

If you are a private landlord you will need to advertise your rental property to find potential tenants. All private landlords can advertise their properties for free on TheHouseShop.com and you will need to create your own property listing by setting your rental price, writing a description, uploading images and any supplementary documents (e.g. EPCs or Gas Safety Certificates) and adding any additional information about your admin fees or specific features.

When you are creating your property advert it is not advisable to include your personal contact details in the description of your property.

Robots and scam artists crawl the internet looking for phone numbers and email addresses that they can target, so by including your personal contact details you are opening yourself up to spam or nuisance calls and emails.

When writing your description, make sure that you do not include too much information about the security set up of the property, as this information could be used to gain access to the home illegally.

 

Handling Enquiries Safely

If you are renting out your property yourself, you will need to handle enquiries from potential tenants and communicate with them about the property using TheHouseShop’s secure messaging system.

You should always ask for full details of any potential tenant, including their full name, full address, contact phone number and email address. It is also sensible to ask any potential tenants about their renting position – are they currently involved in another tenancy contract? How quickly are they prepared to move in?

If you have any specific requirements for renting your property, for example if you will not allow smokers or pets, you should also raise these requirements with any potential tenants to avoid wasting both the tenants’ and your time.

These types of questions can help you understand a bit more about your potential tenants and should give you an idea of how suitable they will be for your property.

If you receive an enquiry that seems strange in any way, you should proceed with caution. If, for example, a potential tenant offers you an amount significantly higher than the listed rental price, this should be treated as highly suspicious. If it seems too good to be true, it usually is.

TOP TIP: Do not click on any links sent to you in an enquiry from a potential buyer. The link may be unsafe and could result in your computer’s security being breached.

 

Conducting Viewings Safely

Unlike using a Letting Agent, a private landlord will need to carry out viewings themselves. It is important that you keep yourself and your property safe when you are conducting viewings and you should keep in mind that you are essentially inviting strangers into your home.

Here are a few simple steps to avoid any issues and ensure that everything goes smoothly 

  • Try to book several viewings in a block together so that you can minimise disruption
  • Prior to a viewing, make sure that you have put away any valuables which could be easily removed by a tenant and put any keys in a safe place, out of sight of potential viewers
  • It is not advisable to carry out viewings on your own – try to make sure that there is someone else in the property with you when you show people around, perhaps a friend or relative
  • If you must conduct a viewing on your own, make sure that you have told someone what you are doing and when you are expecting the tenants to arrive and leave the property
  • Do not give away detailed information about your home security setup and avoid telling potential tenants too much about your daily routine and schedule, as criminals could use this information to illegally gain access to your property 
  • Finally make sure that you take full names and contact details for each potential tenant that visits your property. This is always a sensible idea and can help you keep track of your progress

 

Always Use a Tenancy Contract

While it is not a legal requirement to have a written tenancy agreement for all types of tenancies, it is not strongly advised that you use one regardless.

The tenancy contract is the single most important document when letting a property and will protect the interests of both the tenant and the landlord.

If you are an experienced landlord who is familiar with the letting process and the finer points of property law, then you may feel confident drafting your own tenancy agreement. However there are a number of free online resources where you can review standard tenancy agreements and edit them to suit your needs.

If you are a new landlord and are uncertain of how to properly structure a tenancy agreement, you may want to consider hiring a lawyer or legal adviser to help you draft your contract.

TOP TIP: If a potential tenant offers to pay you a higher monthly rent in exchange for an informal tenancy agreement, you should turn down their offer and instead ask them to sign a written tenancy contract. 

 

Always Reference Your Potential Tenants

Tenant referencing is an essential part of the letting process and will give you an idea of how reliable and suitable a tenant is for your property.

Some private landlords choose to conduct their own tenant referencing by asking potential tenants for a list of previous employers and landlords who can be contacted to provide references. This is a perfectly acceptable and legal method of referencing tenants, however it is not as comprehensive as the tenant referencing services offered by professional bodies.

TheHouseShop offers a comprehensive tenant referencing service for all private landlords which includes a full credit check on any potential tenant.

 

Top Tips for Letting Property Online Safely

  • Do not add your phone number or email address to your advert – this can result in spam calls and emails
  • Always use the secure messaging system provided by the website to communicate with tenants – the website will have practices in place to detect any suspicious activity which can then be flagged for review
  • Never exchange bank details with a potential tenant, no matter how convincing their reasoning may be
  • Avoid using money transfer services such as Western Union as these are a favourite tool of scam artists and can present a security risk
  • Make sure that you set a secure password for your account – try to avoid using the same password for multiple accounts, instead use a variation by adding a series of numbers or punctuation marks to the end of a standard word or phrase
  • If you receive any strange or unusual enquiries you should treat them with caution
  • If you experience anything that seems odd, no matter how small, you should report it to the owners of the website immediately

 

FAQs

What should I do if I think my account has been hacked?

If you notice any unusual activity on your account or believe that it may have been hacked, you should immediately contact the owners of the website with your full name, account details, and a brief explanation of why you believe your account has been compromised.

The website owners can then review your case and take the appropriate action. You should not continue to use the account until you have been contacted by the website owners to confirm that they have resolved the issue and are happy that your account is secure.

What should I do if I believe someone is advertising a property to rent which does not belong to them?

If you find an advert for a property which you believe the advertiser does not own (for example if you discover that a property you own is being advertised to rent without your permission), you should immediately contact the website owners.

You can do this either by sending an email to security(at)thehouseshop.com with a link to the advert in question and a brief explanation of the situation, or you can use the ‘Report This Ad’ function located on the right hand side of the property advert page. 

What should I do if I receive a suspicious enquiry?

If you receive an enquiry for your property that worries you in any way, you should forward the message and your details to security(at)thehouseshop.com and cease all communication with the potential tenant until your complaint has been reviewed and resolved by TheHouseShop Safety & Security team.

 

TheHouseShop Safety Procedures

Here at TheHouseShop we take the safety and security of our users incredibly seriously. All advertisers who create a property listing on our website have their advert manually reviewed by a real person who is trained to spot any suspicious activity.

Anyone who creates a free advert on our website must provide a contact phone number and free adverts are not published until a member of our team has spoken to the advertiser via phone to confirm their identity and the details of the listing.

On all of our property listings you will find a ‘Report This Ad’ section (see below for example) where you can flag any suspicious adverts to our security team who will manually review the listing and take the appropriate action.

report this ad

The 'Report This Ad' section appears on the right hand side of the screen under the orange 'Request Information' button on all property listing pages. Any adverts which are flagged for review using the ‘Report This Ad’ function are immediately sent to our security department where a member of staff will review the advert manually and take the appropriate action.

Stay Safe Online Tips

stay safe tips

On all our property listings you will find a 'Stay Safe' section with a selection of tips and advice for buying, renting, selling and letting property online safely.

 

We have a variety of other security measures in place to maximise the safety of the users on our website and any suspicious activity is reported to the appropriate authorities.

We are doing everything we can to help maintain the safety and security of the users on our website, but scammers are using increasingly sophisticated methods to target consumers, and users should always take caution in all their online interactions.

 

For further guidance on how to stay safe online, visit the Action Fraud website here.

For free expert advice on staying safe online you can also visit the Get Safe Online website here.

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